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Exercise "Vocabulary: Customer Service", created by here4u (a free exercise to learn English):
Results of the 9 945 people who have taken this test:
Average mark: 75.5 / 100 Share
Latest member with a 100/100 (perfect mark): gogopet / SWITZERLAND, on Friday 07 January - 10:25:
"Thank you very much ?"
They got a perfect mark
Stats (9944 candidates)
Question 1 passed: 81.4 %
1. « I really hate Consumer Service *; you can overhear the other assistants explaining things and you feel like one in a crowd...
Question 2 passed: 85.4 %
I much prefer *. »
Question 3 passed: 86.6 %
2. In a hotel: - «Oh dear! No hot water in your room? Sorry, sir! *. »
Question 4 passed: 65.8 %
- «Your kettle isn’t working? * and we’ll send room service with a complimentary hot beverage of your choice in the meantime.»
Question 5 passed: 81.9 %
3. Speaking to a Supervisor: « * about that unpleasant situation.
Question 6 passed: 76 %
*. It helps us perfect our service. »
Question 7 passed: 75.2 %
« Of course, *.
Question 8 passed: 76.5 %
* you again...»
Question 9 passed: 60.1 %
4. «Thanks a lot! That solution has * ! »
Question 10 passed: 68.1 %
" *.
Question 11 passed: 78.6 %
We love * ! »
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