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Exercise "Present perfect & business", created by anonyme (a free exercise to learn English):
Results of the 319 people who have taken this test:
Average mark: 70.5 / 100 Share
Latest member with a 100/100 (perfect mark): melena53 / BELGIUM, on Wednesday 31 December - 11:13:
"thank you very much"
They got a perfect mark
Stats (262 candidates)
Question 1 passed: 74 %
Our team * five major complaints this week, and it's only Wednesday.
Question 2 passed: 80.2 %
The client service line * busy for over an hour now.
Question 3 passed: 72.5 %
I can't find the customer's file because someone * it in the wrong folder.
Question 4 passed: 88.5 %
The CEO has never * directly with a customer complaint before.
Question 5 passed: 79.4 %
We are still waiting. The manager * the refund request yet.
Question 6 passed: 79.4 %
since we implemented the new chat system, the team's response time * significantly.
Question 7 passed: 80.5 %
This is the most aggressive email we * from a customer.
Question 8 passed: 89.3 %
* a difficult case like this one?
Question 9 passed: 53.4 %
I just told the customer that we * her package an hour ago.
Question 10 passed: 73.3 %
How long * as a customer service agent?
Question 11 passed: 80.5 %
We still need to call him. He * our last two voicemails.
Question 12 passed: 61.8 %
The agent is relieved because she * the issue after two hours of troubleshooting.
Question 13 passed: 82.1 %
We * all the documents needed for the reimbursement. We can process it now.
Question 14 passed: 49.6 %
They already * the customer about the delay this morning.
Question 15 passed: 73.3 %
Which of our call centre teams * the most positive feedback recently?
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