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Welcoming guests in a hotel - English lesson

Lesson Objectives:
-Learn and practice vocabulary specific to hotel reception.
-Develop communication skills to welcome, assist, and inform guests.
-Improve oral comprehension and expression in English.

English lesson: Welcoming guests in a hotel


Key phrases (to learn):
"Welcome to [Hotel Name]!"
"Hello, and how can I assist you today?"
"Do you have a reservation with us?"
"May I have your name, please?"
"Could I see your ID or passport, please?"
"Here is your room key/card."
"Your room number is [number]."
"Breakfast is served from [time] to [time] in the [location]."
"Is there anything else I can help you with?"
"Enjoy your stay!"

Additional phrases:
"Good morning/afternoon/evening."
"It's a pleasure to have you here."
"We hope you have a comfortable stay with us."
"Please let us know if you need anything during your stay."


Dialogue:
Receptionist: "Welcome to [Hotel Name]! Do you have a reservation with us?"
Guest: "Yes, I have a reservation under the name of [Guest Name]."
Receptionist: "Thank you. Could I see your ID or passport, please?"
Guest: "Certainly, here it is."
Receptionist: "Thank you. [Checks details] Here is your room key/card. Your room number is [number]. Breakfast is served from 7:00 AM to 10:00 AM in the dining hall. Is there anything else I can help you with?"
Guest: "No, that's all. Thank you."
Receptionist: "Enjoy your stay!"

🔊Audio file:



Key Vocabulary:
>Greetings and Salutations:

Welcome
Good morning/afternoon/evening
How can I assist you today?


>Reservations and Check-ins:

Reservation
Check-in / Check-out
Room number
Booking confirmation


>Room Types:

Single room
Double room
Suite
Twin room

> Services and Facilities:

Breakfast
Room service
Wi-Fi
Laundry service


> Common Requests and Issues:

Extra pillows/blankets
Wake-up call
Lost and found
Complaint


> Directions and Recommendations:

Nearby restaurants
Tourist attractions
Public transportation
Directions to...

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