|> Other English exercises on the same topic: Phone calls [Change theme]|
|> Similar tests: - On the phone - Vocabulary: on the phone - On the phone and prepositions - Make a phone call - On the phone - Conversation: answering machine - Business words - Dialogue: SMS|
|> Double-click on words you don't understand|
On the phone at the office
(Business) phone calls
- Receive calls
Good morning/Good afternoon/ Hello
May I help you?/ How can I help you?
I'm sorry, but she's not here right now. If you give me your name and number, I'll ask her to call you as soon as possible.
I'm sorry but he's in a meeting now, if you give me your name and number, I'll ask him to call you back.
Would you like to leave a message?
useful: Could you spell your name please?
|Just a moment please, I transfer your call to Mr. X – or someone who can help you|
|Just a moment please, I will connect you.|
|Just a minute, please, and I'll get him|
|I'm sorry, but he is on another line now, Can you please hold?|
A- Requesting information
|Could you give me some information about…|
|Could you tell me...|
|I'd like some information on – about….|
|I'm calling to… meet you to discuss your new product line…|
|I'm calling about… giving you a tour of our factory.|
|What (time, day, date) would be best for you?|
|Where would you like to meet?|
|So, I'll see you.. on Tuesday at 12 :30.|
|OK. We'll meet… next Friday at your office.|
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