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On the phone at the office - English lesson

(Business) phone calls

1. Receive  calls

  A-   Asking for name and number

I'm sorry, but she's not here right now. If you give me your name and number, I'll ask her to call you as soon as possible.

I'm sorry but he's in a meeting now, if you give me your name and number, I'll ask him to call you back.

Would you like to leave a message?

useful: Could you spell your name please?

 B-Transfer a call 

  2- PHONE CALLS
A-  Requesting information 

  B-   Setting an appointment

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Receptionist: Certainly, Could you spell your last name, please? Mrs Tremblay: Yes, T-R-E-M-B-L-A-Y. Mrs Tremblay: Sure, Would you ask him to call me this afternoon? Receptionist: So, that's T-R-E-M-B-L-A-Y. Receptionist: I'm sorry, he is in a meeting. May I take a message? Receptionist: Good morning, MecaTeam. May I help you? Mrs Tremblay: Thank you! Goodbye. Have a nice day! Receptionist:Thank you Mrs.Tremblay.I'll give him the message as soon as possible. Mrs.Tremblay:Good morning.This is Amanda Tremblay. Could I speak to Mr. Boivin,please? Mrs. Tremblay: Yes. My phone number is 555-5555.