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Letter of complaint

The letter.

Come on our weekend tour!

Visit beautiful Northumberland!

* Visits to castles included

*Comfortable modern buses

*Experienced drivers

£25 per person payable on the day

Call 2184352 to reserve your place

**

Mary went on the weekend bus tour of Northumberland. The tour was a disaster. When she came back she wrote this letter of complaint.

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The seats were dirty and several had cigarette burns in them. Therefore, in view of all these problems I would appreciate a complete refund. Secondly, the bus was not as comfortable as you had said. In fact, we had to pay to go into one of the castles. Yours faithfully, I am writing to you about the tour of Northumberland I went on last weekend. I hope to hear from you as soon as possible. Mary Jones (Mrs.) First, in your advertisement you stated that the cost would include visits to castles. Thirdly, the driver had obviously been drinking and almost lost control of the vehicle several times. This could have resulted in a terrible accident. Dear Sir or Madam,