Learn English > English lessons and exercises > English test #93982: Hotel complaint

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Hotel complaint

Complaints at the hotel

° GRAND HOTEL °

Enjoy delicious meals in our 5-star restaurant.

Cool off with a swim in our Olympic-sized pool.

Relax on our beautiful sandy beach.

Soak up the sun on your own private terrace or balcony.

Take a walk through our wonderful landscaped gardens.

Enjoy a long, cold drink in the Beach's Bar.

At the end of the day, sleep like a log in one of our huge, luxurious bedrooms.

Our friendly, helpful staff will make your stay at the Grand Hotel the holiday of a lifetime!

Exercise : Put the verbs in parentheses in past simple tense

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English exercise "Hotel complaint" created by tizeph with The test builder. [More lessons & exercises from tizeph]
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Dear Sir/Madam,

I wish to lodge a complaint about a holiday we took at your hotel recently. First of all, your advertisement promised us 'huge, luxurious bedrooms'. Our room (be) very small and the beds (be) uncomfortable. As a result, we (sleep) very badly for the whole time we were there. We (be) not at all happy with your so-called 5-star restaurant. The quality of the food (be) very poor and the meals (be) always the same. We (speak) to the catering manager on our third day at the hotel and he (promise) us he would make some changes, but he clearly (do) not do anything about it while we were there. Your advertisement (describe) a 'beautiful sandy beach'. It was covered with seaweed, dead jellyfish and rubbish which is certainly not our idea of a beautiful beach. However, the weather (be) so bad that we could not have sat on the beach anyway; it (rain) every day. We also (have) a few unpleasant experiences with your staff. Some of them (be) very rude and one of them even (shout) at us when we left our bedroom light on one evening. We look forward to receiving an apology and compensation.

Yours sincerely,

Margaret and John Walker

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