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Present perfect & business - English lesson

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English exercise "Present perfect & business" created by thierry88 with The test builder. [More lessons & exercises from thierry88]
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1. Our team handleshave handledhandledI don't know five major complaints this week, and it's only Wednesday.

2. The client service line has beenwasisI don't know busy for over an hour now.

3. I can't find the customer's file because someone has putis puttingputI don't know it in the wrong folder.

4. The CEO has never dealtdealingdealI don't know directly with a customer complaint before.

5. We are still waiting. The manager didn't approvehasn't approvedisn't approvingI don't know the refund request yet.

6. since we implemented the new chat system, the team's response time dropshas droppeddroppedI don't know significantly.

7. This is the most aggressive email we receivedhave ever receivedever receiveI don't know from a customer.

8. Have you ever managedDo you ever manageDid you ever manageI don't know a difficult case like this one?

9. I just told the customer that we have senthave been sendingsentI don't know her package an hour ago.

10. How long have you workeddid you workdo you workI don't know as a customer service agent?

11. We still need to call him. He has not returneddid not returndoesn't returnI don't know our last two voicemails.

12. The agent is relieved because she is finally resolvinghas finally resolvedfinally resolvedI don't know the issue after two hours of troubleshooting.

13. We have receivedreceivedare receivingI don't know all the documents needed for the reimbursement. We can process it now.

14. They already are tellinghave toldtoldI don't know the customer about the delay this morning.

15. Which of our call centre teams is receivingreceivedhas receivedI don't know the most positive feedback recently?